Support
We're here to help you get the most out of NapNap Baby.
For questions, bug reports, or feature requests, email us at:
We typically respond within 24 hours.
Frequently Asked Questions
How do sleep predictions work?
NapNap learns from your baby's sleep patterns over the past 7 days. It uses positional wake windows (morning, midday, pre-bedtime) to predict when your baby will next need sleep. Predictions improve with more data — we recommend at least 5 days of tracking.
Can both parents use the app?
Yes! Log in with the same account on multiple devices, or use the "Invite Partner" feature in Settings to share access. Sleep timers sync in real-time across all devices.
Does the app work offline?
Yes. All data is stored locally on your device first. When you're back online, everything syncs automatically. You'll never lose data due to a poor connection.
What happens to my data if I cancel Pro?
Your data is always yours. If your Pro access expires, you can still view and log sleep and feedings. Only premium features (reports, predictions, reminders) require NapNap Pro, which is available as an auto-renewing subscription or as a one-time lifetime purchase.
How do I restore my purchase on a new device?
Go to Settings and tap "Restore Purchases." Your Pro access will be restored automatically if you're signed in with the same Apple ID.
How do I delete my account?
Go to Settings, scroll to the bottom, and tap "Delete Account." Your personal data will be anonymized and you'll be logged out. This action cannot be undone.